1. Warranty Coverage

The warranty covers the following:

  • Products: Wedding-related products, such as decorations, accessories, and other event supplies purchased through Hodimi.xyz.
  • Services: Wedding planning, event coordination, and any other services provided directly by Hodimi.xyz.

Warranty Period: The warranty period varies depending on the type of product or service purchased:

  • Products: 30-day warranty from the date of delivery.
  • Services: 90-day warranty for the successful execution of services, starting from the event date.

2. What is Covered?

  • Products: The warranty covers defects in materials or workmanship, provided the product is used as intended. If a product is defective within the warranty period, you may be entitled to a repair, replacement, or refund, at our discretion.
  • Services: If our services fail to meet agreed-upon terms or professional standards, we will work with you to resolve the issue. This may include re-performing services or offering a partial refund, depending on the circumstances.

3. What is Not Covered?

The following are not covered by the warranty:

  • Damage caused by misuse, negligence, or improper handling.
  • Accidental damage or wear and tear from use.
  • Products altered or modified in any way after purchase.
  • Services affected by events outside our control (e.g., weather disruptions, vendor issues).
  • Any non-compliance with terms and conditions stated at the time of booking.

4. How to File a Warranty Claim

If you believe a product or service is covered by our warranty, please follow these steps to file a claim:

  1. Contact Us: Reach out to us via email at admin@hodimi.xyz with your order number, a description of the issue, and any supporting images or documentation (if applicable).
  2. Review Process: Once we receive your claim, our team will review the issue and contact you for further information if needed. We will respond within 3-5 business days.
  3. Resolution: After reviewing the claim, we will determine the most appropriate course of action, which may include a refund, replacement, repair, or re-performance of services.

5. Returns and Exchanges (For Products Only)

  • Eligibility: Products must be returned in their original condition and packaging within 30 days of the delivery date.
  • Process: To initiate a return or exchange, please contact us at admin@hodimi.xyz with your order number. Shipping costs for returns are the responsibility of the customer, unless the product is defective or damaged.

6. Limitation of Liability

To the fullest extent permitted by law, Hodimi.xyz’s liability is limited to the amount paid for the defective product or service. We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

7. Contact Information

If you have any questions or need further assistance regarding our Warranty Policy, please contact us at:

8. Changes to This Warranty Policy

We reserve the right to update or modify this Warranty Policy at any time. Any changes will be posted on this page, and the updated version will take effect immediately upon posting.